Credit Control Assistant

Looking for a fast-paced and rewarding role, where your drive, efficiency and excellent people skills will help our established national lettings business continue to thrive and, in turn, take your career to the next level?

Then look no further, as a fantastic opportunity has arisen for a Credit Control Assistant to join Leaders, the UK’s largest privately owned estate agency. 

Specialising in lettings, sales and property management, Leaders boast an unrivalled passion and expertise for working in the property market. Our continued success means we have substantial plans to expand and we are looking for talented and proactive individuals who will embrace the Leaders ethos and further enhance the professional, high-quality and personal service we provide.

At Leaders, we take a proactive approach in ensuring all overdue residential rents are collected as we are not only mindful of preventing our tenants from falling into arrears and eventually facing eviction, but also because many of our landlords rely on the prompt payment of rent to meet their own mortgage payments. 

Reporting to the Office Manager, this pivotal position will see our successful candidate ensure our credit control process runs smoothly and effectively. Using our fully computerised collection process, you will achieve this by:

• Reviewing daily arrears schedules for the Midlands region

• Issuing reminder letters of increasing strength at 6, 11 and 21 day intervals after the rent due date

• Making collection telephone calls and initiating personal visits where telephone calls are ineffective 

• Issuing company invoices and / or Section 8 Notices under the 1988 Housing Act

• Liaising with Landlords and Tenants on general queries regarding rent, refunds and statements

You will need to be highly organised, professional and enthusiastic, with a willingness to work as part of a large and dynamic team. Calm and resilient, you must be able to deal with difficult clients who are in arrears, while also boasting strong IT, communication and time-management skills. Previous experience is not essential but a proven customer service background would be a bonus.

In return we offer a competitive salary package, training, and the opportunity to grow your expertise at an expanding company that can offer you a rewarding and progressive career.

Due to the high volume of applications that we receive, if you are not contacted within 10 days then your application has unfortunately been unsuccessful. Please keep reviewing our vacancies in case a suitable position arises in the future. We wish you every success with your job search.

The closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.

Thank you for your interest in this position. Please apply for the role by completing the application form available to download on the right and email it to, specifying the position that you are applying for with your CV and a letter outlining your suitability for the role and your salary expectation.