Insight and Channel Effectiveness Manager

Looking for a challenging, diverse and rewarding digital and traditional insight role, where your drive, ambition and experience will help our established national property business continue to thrive and, in turn, take your career to the next level?

Then look no further, as a great opportunity has arisen for a highly analytical individual to join us as Insight and Channel Effectiveness Manager. Our Group comprises Leaders and Romans, whose unrivalled expertise of the property market and principle of evolving to customers’ needs have seen them both experience rapid growth. This continued success means we have substantial plans to expand and we are looking for talented and proactive individuals who will embrace our ethos and further enhance the professional, high-quality and personal service we provide.

As Insight & Channel Effectiveness Manager you will be responsible for ensuring the necessary depth of customer understanding across the business to enable effective decision making and optimise channel ROI. Reporting to the Group Marketing Director, you will measure performance and report on their offline, online and affiliate marketing channels.

You will work closely with the relevant stakeholders to agree a set of KPIs for monitoring the effectiveness of marketing spend within each channel. You will also define and constantly enhance methodologies for tracking these KPIs by channel, plus you will set up and manage the agreed processes. 

Your additional responsibilities will include:

•Providing reports to all key stakeholders on an appropriate frequency

•Helping marketing teams to identify opportunities to improve marketing ROI

•Develop a strong understanding of how our existing marketing delivers value to customers

•Measure and report on market size and market share at branch, regional and national level 

•Analyse trends and innovation within the market to ensure efficient and effective insight reporting

•Manage the customer insight budget and manage external suppliers to ensure research/insight/measurement is delivered on-time, to quality and represents value for money

•Making robust data-based recommendations that drive revenue and/or margin performance

To secure this outstanding opportunity, you will need:

To have a proven track record of ROI measurement and reporting, for both traditional and digital channels, plus at least 2 years’ experience of monitoring customer touchpoints and allocating budgets to drive optimal performance. An outstanding communicator, you must boast excellent IT, analytical and numerical skills, as well as a good understanding of statistics and customer insight methodologies.

In return, we offer a competitive salary package, training and the opportunity to grow your expertise at an expanding company that can offer you a rewarding and progressive career.

The closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.