Landlord rent cover with Premier Service

We understand how important financial security is to landlords. That's why we offer a Premier Service. Our Premier Service will result in us managing and paying the related legal costs incurred on behalf of you, the landlord, in prosecuting or defending the proceedings where the tenant has:

  • Issued proceedings against the landlord for a property or tenancy related matter
  • Materially breached the terms of the tenancy agreement in a manner that is capable of legal address
  • Left the property in disrepair
  • Failed to vacate the property in accordance with the tenancy agreement
  • Failed to pay the rent due under the tenancy agreement
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Case study: Court Error and Bailiff Failure

Premier Service Value Delivered: £20,000 

Following possession, enforcement was delayed by court backlog and an administrative error that resulted in the bailiff attending the wrong property.

How we supported the landlord

  • We identified the court error and managed corrective action
  • A lawful alternative strategy was recommended to avoid restarting proceedings
  • All legal and enforcement costs were absorbed by us
  • Rental income support continued during the extended possession process in line with the service terms

Possession was achieved without further hearings or re-issued proceedings. Without the Premier Service, the landlord would have faced renewed enforcement action, additional legal costs and further loss of rental income.

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4.6/5

Customer Satisfaction on Google

21,500+

Landlords chose to Let with us

6,800+

People chose to Sell with us

We take charge of your legal costs

When you choose our Premier Service, we manage and pay related legal costs incurred* on behalf of you. The first two months are free*, so you have an opportunity to experience our superior customer service and expertise.

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Case study: Five Hearings and Significant Arrears

Premier Service Value Delivered: £28,745 

A highly contested case involving disputed arrears, vulnerability claims and multiple attempts to suspend eviction.

How we supported the landlord

  • We managed all tenant communication centrally
  • Five hearings were coordinated through the service
  • Evidence, counsel and enforcement were managed end-to-end
  • Legal and enforcement costs were absorbed by us
  • Rental income support was provided throughout the possession process

Possession was enforced via bailiff and significant arrears were awarded by the court. Without the Premier Service, the landlord would have faced extended proceedings, repeated hearings, escalating legal costs and prolonged income loss.
 

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Case study: Counter-Claims and Appeals Managed to Conclusion

Premier Service Value Delivered: £27,411 

The tenant raised counter-claims relating to deposit handling, property condition and eviction, alongside multiple appeals.

How we supported the landlord

  • We coordinated legal strategy to respond to counter-claims
  • Disputed sums were addressed pragmatically
  • Appeals and enforcement were managed by us
  • Legal and enforcement costs were absorbed by us
  • Rental income support was provided throughout the possession process 

Possession was enforced via bailiff, with no adverse judgment against the landlord. Without the Premier Service, the landlord would have faced prolonged litigation, legal expense and income loss.
 

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Your personalised online landlord account

If you let your properties with us, you’ll be given your own personalised online account. You won’t even have to wait until your property is tenanted - as soon as it has been placed on the market with us, we will send you details to confirm that your account is ready to be set up whenever you like. Your account will allow you to:

  • See all current and past viewings including feedback
  • View pending and completed maintenance works
  • View and download all your rental statements, certificates and property reports in one place
  • Option to upload your own documentation or make amends to your contact details
  • Read our regular lettings advice and important legislation updates
     
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Do you have a question for our experts?

We are able to give you expert advice on a case by case basis. Complete the form and a local expert will be in touch.

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