I recently viewed a property with Leaders Bourne and I am really impressed with the high level of customer service I received from Laura Thrower. I have been viewing many rental properties and not always had a positive experience, but instantly Laura proved to be an exceptional Lettings agent. She was kind, friendly and has kept me in the loop throughout the whole process. Although I'm sure she is super busy, she never makes me feel as though I am taking up her time and always has availability to answer my questions and ease any concerns I may have. It's really refreshing to experience such great customer service and I can't thank Laura enough. Another positive to add is that when you email Laura she actually responds with empathy and warmth. The service I've received so far can be summed up in these three words: professional, friendly and empathetic. Thank you Laura.
Matthew has been supportive and responsive throughout our process of marketing and findings tenants. We can’t thank him and the rest of the team enough for the excellent service! Your help has been very much appreciated. Highly recommend.
Sam came today to do a house inspection, she was very nice, professional and had great conversation. Overall a great house inspection, would highly recommend Sam for customer service.
Leaders found great tenants for me, and reacted quickly when the first tenants let us down. Communication is really good from everyone in their office, nice to deal with professionals. Will use them again for sure.
Thank you to Laura and Rowena for all of your help, very happy with the service I received
Working with Laura Thrower was nothing short of amazing. Swift replies to issues and well structured relaying of information as well as being a good sales person . The team at leaders is professional and will surely get the job done in good timing as well . It's a 5/5 from me