Sophie Stevens has been a great help in getting my tenancy renewed and was happy to get some issues I raised sorted as well.
Very appreciate of Katie Downer's prompt and efficient action on matters relating to property maintenance.
Spoke with Sophie Stevens. She was helpful understanding and very knowledgeable. Gave me peace of mind from the start. Keep up the great work.
Abigail has been so helpful, patient, and responsive with us as tenants - really made our time renting and moving out pleasant.
Recently we were in touch with Leaders for property lettings. Our experience with them were really good. Julie was very prompt in sending us the details of the property and he also did call us back to check if we would like to go ahead with the property. We thoroughly recommend Julie and Leaders.
Leaders, and in particular, Mr Justin Morgan, have been brilliant with me and have distinguished themselves as follows: a) From the outset, I found the online process from onboarding to getting my Tenancy Agreement very smooth, organised and professional. It was very easy to follow the step by step guide on their website with all tenancy-relevant information provided in a comprehensive manner; b) Justin Morgan was my representative and he was outstandingly brilliant. He initially reached out to me when he knew I was struggling to get an apartment in an otherwise crazy market. Otherwise, I was the one on calls the whole day to other estate agents and the only one who returned my call was Justin (thanks for this). In addition to this, I found Justin to be a great person to deal with who was warm, professional, knowledgeable and someone you could very easily start and carry a conversation with. He was helpful every step of the way and made himself available at all times. For example, in one instance, I contacted him on a Sunday as I had an urgent question, knowing full well he would not be working (to be fair, I was expecting an answer on Monday and only sent it on Sunday so I do not forget about it), but Justin was kind enough to respond back and guide me, which was very much appreciated and demonstrate his commitment to excellent client service and value; c) I also found the various Leaders brand affiliations helpful. Once again, thanks to Justin, I was put in touch with ancillary services I would normally need in my day-to-day life in my new accommodation (e.g Internet services etc) and it was easy to arrange for these. For example, I got a really good deal from Virgin Media and thanks to Justin for recommending them to me. I also found the deals on the Leaders website useful. Would strongly recommend their services to anyone looking.